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How does imc perform on-site service?

We come with 1 - 2 technicians with 2 - 3 calibration stations. We need an on-site air-conditioned room (doors and passages > 1.20 m) and a work space with a footprint of approximately 2 x 3 m for each calibration station. At a second work station, in parallel with the function testing, we will carry out firmware updates and other agreed work which might be necessary. The calibration certificates and measurement reports will be presented as a pdf. If a printed copy is required, we will deliver this after the work is finished. For receiving a quote, the following information is required:

  • Serial numbers of the devices, and any other individual modules
  • On-site contact
  • A specific date you would like (for staff planning, we'd like 4 weeks lead time)
  • What services are wanted? (calibration, adjustment, system inspection, maintenance, software updates, etc.)?
  • What time you can work? Early or late shift, Saturday work possible?
Does the complete measurement chain of our teststation always need to be calibrated?

The process of calibrating a piece of measurement equipment using equipment conformant to higher  standards, which in turn is calibrated using equipment conformant to yet higher standards, is known as the calibration chain. The purpose of this calibration chain is to trace the measurement instruments’ accuracy back to national standard reference equipment. This determines a calibration hierarchy. In principle, you could calibrate every individual component and find the total test station measurement chain’s uncertainty in this way; there are mathematical techniques for this purpose. Or you could calibrate the entire measurement chain by replacing your sensor signal with a calibration signal. If the measurement uncertainty of one or more components within the test station’s measurement chain is unknown, the calibration chain to the sensor is interrupted; in this case, it would not be possible to make a reliable statement of the measurement results’ accuracy. 

Can imc calibrate the complete test station measurement chain?

In collaboration with you or with your calibration service provider on location, we can also calibrate the entire test station measurement chain. For test stations provided by imc itself, methods for on-site adjustment of offsets or correction of characteristic curves have generally already been arranged. Upkeep, repair and system maintenance of imc measurement devices, however, can most effectively be performed at imc. For this reason, we recommend that you create maintenance and calibration plans for your test station. When making such plans, please be sure to take any resulting costs into account, for example due to downtime caused by failure, or costs for keeping replacement parts in reserve. We will gladly provide support, both actively and with advice.

I am unable to uninstall my devices in order to ship them: what should I do?

Contact our hotline, and we will find a solution! We can offer rental systems as interim solutions, for instance, or we can use your planned downtimes, such as company vacations or maintenance periods, to perform service work, including adjustment, system maintenance, and upkeep. We also offer an express version of all service work. We are happy to assist you in composing inspection plans optimized for your circumstances.

 

My mobile measurement device runs with a variety of sensors and cable connections; what does that mean for calibration?

In accordance with manufacturer’s specifications, we perform the function test and calibration with imc terminal connectors. Additionally, within the framework of the System Inspection we perform an "all-round" function test "of everything" with any available interconnections specific to the customer, and upon request, if provided by the customer with the pertinent interconnections, we perform "all-round" calibration.
Under some circumstances, the measurement uncertainty is altered by the use of sensor and cabling types not available for calibration of the measurement system. In light of this, you should consider what tolerances are acceptable for your measurement purposes.

 

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